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Frequently Asked Questions

• What is Ozapp?
• Which stores can I shop from?
• Do I need a U.S. address or an international credit card?
• Where does Ozapp deliver?
• Is Ozapp a registered company?
• When is Ozapp launching?
• How do I place an order?
• Can I order from a store that isn't listed?
• Can I buy from several different stores in one order?
• Is there a minimum or maximum order?
• Can I order something as a gift for someone else?
• What can't I order through Ozapp?
• How do I pay?
• What does the price include?
• Why is the Ozapp price higher than the U.S. sticker price?
• Will I have to pay customs or duties when my package arrives?
• What exchange rate do you use?
• Is my payment secure?
• Can I pay in installments?
• How long does delivery take?
• What are my shipping options and how do I choose?
• How much does shipping cost?
• Can I track my order?
• Who delivers my package?
• What happens if I'm not available when delivery arrives?
• Can I cancel my order?
• Can I return an item after it arrives in Ghana?
• My item arrived damaged. What should I do?
• My order is wrong or an item is missing. What do I do?
• How long do refunds take?
• Do products come with a warranty?
• Is it safe to shop with Ozapp?
• What do you do with my personal information?
• Why do you sometimes ask for ID or extra information?
• How do I contact Ozapp?
• What are your support hours?
• How do I join the waitlist?